Refund policy
Return & Refund Policy
At CapCannon™, we want you to be satisfied with your purchase. Please review the following policy before placing your order.
Returns
We accept eligible return requests within 30 days of delivery. To qualify for a return, your item must be returned in substantially the same condition in which it was received, including all original components and packaging where reasonably possible.
Customers are responsible for return shipping costs unless the item arrived damaged, materially defective, or incorrect due to an error on our part.
Please contact our support team before sending any item back. Returns sent without prior authorization may not be accepted.
CapCannon™ Operation & Troubleshooting
CapCannon™ requires the bottle and bottle cap to be positioned correctly so that the cap engages the opening/launching mechanism.
A bottle cap failing to launch on the first or second attempt does not, by itself, indicate that the product is defective. Slight adjustments to the angle or positioning of the bottle may be necessary to ensure the cap makes proper contact with the trigger mechanism.
If you experience difficulty, we may ask you to:
- Reposition the bottle so the edge of the cap properly engages the mechanism.
- Try the product with another compatible capped bottle.
- Follow troubleshooting instructions or a demonstration provided by our support team.
- Provide a short photo or video showing the issue if you believe the product is defective.
A product that functions correctly after proper positioning or reasonable troubleshooting will not be considered defective solely because multiple attempts were initially required.
Damaged or Defective Items
If your CapCannon™ arrives damaged or has a genuine manufacturing defect, contact us within 7 days of delivery with your order number and clear photos or video showing the problem.
Once verified, we may provide an appropriate remedy, which can include a replacement, replacement component, store credit, or refund, as applicable.
Normal operating characteristics, incorrect positioning, misuse, accidental damage, modification, or failure to follow instructions are not considered manufacturing defects.
Refunds
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable except where required by law or where the return resulted from our error.
Once a refund is approved, processing times will depend on your bank or payment provider.
Non-Returnable Situations
Returns or refunds generally will not be approved for items that have been intentionally damaged, modified, misused, lost after confirmed delivery, or damaged through improper handling.
Failure of a cap to launch immediately due to positioning, bottle/cap compatibility, or user technique is not considered a defect when the product otherwise operates as intended.
Order Cancellations
Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled and must follow the normal return process.
Safety
CapCannon™ should always be used responsibly. Never aim or launch bottle caps toward people, animals, vehicles, fragile property, or other unsafe targets. Use only in an appropriate open area and keep children supervised.
Contact Us
For returns, damaged products, or troubleshooting assistance, contact us at:
CapCannon.co@outlook.com
Please include your order number, a brief explanation of the issue, and photos or video where applicable.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.